Shipping policy

Last Updated: October 3, 2026

At Kumi, we partner with a global network of vetted manufacturers and suppliers to bring you curated lifestyle items. By sourcing directly from production hubs, we are able to offer direct-to-consumer pricing with full tracking on every order.

1. Delivery Timelines & Estimates

Because products are fulfilled through our global supply chain network (including verified international suppliers and fulfillment partners), orders undergo a standard handling process before domestic U.S. transit begins.

  • Order Handling & Processing: 2 – 5 business days

(Includes supplier confirmation, quality check, and initial tracking generation.)

  • Estimated Shipping Window (USA): 8 – 18 business days

(Direct tracked delivery via carrier line-haul partners.)

Total Estimated Window: Most U.S. deliveries arrive within 10 to 22 business days from the date your order is placed.

Please note: Delivery timeframes are estimated projections provided by logistics carriers and are not strict delivery date guarantees.

2. Order Tracking & Carrier Scans

Once your order is processed by our supplier partner, an automated shipping confirmation email will be issued containing your tracking number.

  • You can monitor package progress at any time on our Order Tracking Page.
  • Tracking Scan Delays: International logistics tracking nodes may experience periods where status updates do not change for 3 to 7 days while packages are in transit between customs facilities or international flights. This is normal transit behavior and does not indicate a lost shipment.

3. Shipping Rates & Calculations

Shipping rates vary based on the specific product, supplier location, item weight, size, and selected delivery speed.

  • Calculated at Checkout: Exact shipping fees are calculated and displayed dynamically at checkout before you complete your order.
  • Promotional Shipping: We periodically offer free standard shipping promotions on select products or order totals above a specified threshold.
  • Insured Shipping Options: Optional priority and insured shipping tiers may be available at checkout to provide extra protection against lost, stolen, or transit-damaged items.

4. Multi-Item Shipments

Because items in your order may be dispatched from different specialized supplier fulfillment facilities, products in a single order may occasionally ship separately. If your purchase is split into multiple packages, you will receive individual tracking numbers for each shipment at no additional cost.

5. Customs, Taxes & Import Duties

Orders shipped to the U.S. are imported directly from overseas manufacturing partners and may occasionally be subject to customs clearance procedures, local postal inspections, or import duties.

  • Customer Responsibility: Any local duties, taxes, or clearance charges levied by border protection authorities are the sole responsibility of the recipient. Kumi does not calculate or prepay these local fees.
  • Customs Hold Delays: Inspections by border authorities are conducted independently and can extend overall delivery timelines beyond our standard transit projections.
  • Refused Deliveries: Packages returned or abandoned due to unpaid customs duties or invalid addresses supplied by the buyer are non-refundable for the shipping portion of the order.

6. Lost, Delayed, or Undelivered Packages

  • Maximum Extended Delivery Buffer: If your tracking has not updated or your package has not been delivered within 35 business days of placing your order, please contact our support team immediately. We will initiate a formal trace with the logistics provider and issue a replacement order or full refund for verified lost shipments.
  • Incorrect Shipping Addresses: Please verify your delivery address prior to submitting your order. Once an order is pushed to our automated fulfillment network, address changes cannot be processed. Kumi is not responsible for misdelivered packages resulting from inaccurate address details entered at checkout.

7. Customer Support

For any questions regarding order status, tracking, or delivery updates, please contact us:

  • Email: support@hellokumi.com
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • Website: hellokumi.com