Terms of service

Last Updated: October 3, 2026

Overview

This website is operated by Kumi ("we," "us," or "our"). Throughout the site, the terms "we", "us" and "our" refer to Kumi. Kumi offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink.

Section 1 – Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted across various networks. Credit card information is always encrypted during transfer over networks.

Section 3 – Products, Pricing, and Modifications

  • Pricing: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue any product or service without prior notice.
  • Product Descriptions & Display: We make every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will be accurate.
  • Order Limits: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction, and to limit the quantities of any products or services that we offer.

Section 4 – Billing and Account Information

We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address or phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account details, including your email address and payment details, so that we can complete your transactions and contact you as needed.

Section 5 – Order Fulfillment and Shipping

As a direct-to-consumer retailer, Kumi partners with verified international and domestic manufacturers and suppliers to ship orders directly to your provided shipping address.

  • Estimated Delivery: Delivery timeframes (typically 7–12 business days to the US) are estimates and not guarantees. Delays caused by customs processing, carrier issues, or severe weather are outside our direct control.
  • Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses. Kumi is not liable for orders delivered to incorrect addresses provided by the buyer.

Section 6 – Third-Party Links and Tools

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

Section 7 – User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, proposals, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

Section 8 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform unlawful acts.
  • To violate any international, federal, or state regulations, rules, or local laws.
  • To infringe upon or violate our intellectual property rights or the rights of others.
  • To submit false or misleading information or transmit malicious software or viruses.

Section 9 – Limitation of Liability & Indemnification

In no case shall Kumi, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

You agree to indemnify, defend, and hold harmless Kumi from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service.

Section 10 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States and the state in which our business is registered.

Section 11 – Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: support@hellokumi.com
  • Website: hellokumi.com