Got questions? refer to our detailed
FAQs
Who We Are?
What is Kumi?
Kumi is an online store for smart, practical products that make everyday life easier. We sell home and cleaning products, beauty tech and pet products, all chosen to solve small everyday problems. Our promise is simple: smart finds for everyday life, without you having to sift through thousands of listings yourself.
What products does Kumi sell?
Kumi sells products in three categories:
- Home & Lifestyle: cleaning and maintenance, kitchen helpers, on-the-go and travel, camping, comfort at home, lifestyle betterment and many more.
- Beauty & Skincare: skin tech, hair tech, skincare, personal care, cosmetics and many more.
- Pet Care: grooming, feeding and hydration, and comfort, accessories and many more.
We add new products regularly.
How does Kumi choose its products?
We pick every product so you don't have to. Each one is chosen because it solves a real everyday problem at a fair price. We look for products that are genuinely useful, easy to use and a little fun.
Shipping & Delivery
Where does Kumi ship?
Kumi ships to addresses across the United States, and all prices are in US dollars. Every order is tracked from dispatch to your door.
How long does it take to process my order?
Orders take 2–5 business days to process. During this time your order is prepared and handed to our international supply partners for shipping.
How long does delivery take?
Once your order has been processed, delivery within the USA usually takes 8–18 business days. From the day you order, that's roughly 10–22 business days in total. Many of our products ship from international supply partners, which is why delivery takes a little longer than some stores.
How much does shipping cost?
Shipping rates depend on the product, the supplier's location, the item's weight and size, and the delivery speed you choose. The exact cost is calculated at checkout before you pay. We also run free-shipping promotions from time to time on selected items or larger orders.
How do I track my order?
Once your order has been processed, we email you a shipping confirmation with your tracking number. You can follow your package on our Order Tracking page. International tracking sometimes shows no new updates for 3–7 days while a parcel moves between carriers. That's normal, and your order is still on its way.
What if my order hasn't arrived?
If your package hasn't been delivered, or your tracking hasn't updated, within 35 business days, contact us at support@hellokumi.com. We'll open a trace with the carrier. If the shipment is confirmed lost, we'll send a replacement or give you a refund.
Will I have to pay customs duties or taxes?
Any local duties, taxes or clearance charges set by customs authorities are the responsibility of the person receiving the order. These aren't included in the price you pay at checkout.
Returns, Refunds & Cancellations
Can I cancel or change my order?
Orders go to our supply partners quickly, usually within 12–24 hours. After that, they can't be cancelled or changed. If you need to make a change, email support@hellokumi.com as soon as possible after ordering.
What is Kumi's return policy?
We don't accept returns or exchanges for change of mind, or if you ordered the wrong size, colour or model. We will help if your item arrives damaged, defective or incorrect. Contact us within 7 days of delivery and we'll put it right.
What should I do if my item arrives damaged, defective or incorrect?
Email support@hellokumi.com within 7 days of delivery. Include your order number, your name, and a photo or video that clearly shows the problem. You don't need to send the item back.
How will I receive my refund?
For an approved damaged, defective or incorrect item, you can choose a full refund to your original payment method or a Kumi gift card for the item's full value. Refunds usually appear within 5–10 business days, depending on your bank or card provider.
What isn't covered by the refund policy?
Refunds and replacements don't cover:
- A change of mind after your order has shipped
- The wrong size, colour or model chosen at checkout
- Delays caused by customs
- Damage caused by misuse
- Packages lost because of an incorrect shipping address
Please check your address and product options carefully before you place your order.
Payments & Security
Is it safe to shop on Kumi?
Yes. Our checkout runs on PayPal/Stripe's secure & encrypted payment system, and we never see or store any of your payment details. You can pay with any major credit and debit cards or other payment options shown at checkout.